Local LLM
Customer support teams are under pressure to deliver fast, accurate answers at scale. Yet ticket backlogs grow quickly when agents spend time crafting repetitive responses. Quality suffers, SLAs slip, and customer satisfaction declines.
Our Support Desk Drafting solution, powered by local LLMs, provides the first draft of every reply—freeing agents to focus on personalization and final approval. The system triages incoming tickets, classifies them by issue type, and generates a suggested response based on knowledge base content, prior resolutions, and defined policies. Agents review, edit if needed, and send. This “human-in-the-loop” approach combines AI speed with professional oversight.
Because the models run locally, no sensitive customer data is exposed to external services. Workflows integrate seamlessly with existing ticketing platforms through APIs or n8n automations. Performance dashboards track SLA compliance, draft usage, and approval times, giving managers visibility into productivity gains.
Results are tangible: teams see stabilized backlogs, improved SLA adherence, and measurable gains in agent efficiency. Customers benefit from faster, more consistent responses—without the loss of human tone or empathy.
Key results:
- Ticket triage and first-draft replies handled by AI
- Human approval ensures accuracy and accountability
- SLA improvements and backlog reduction
- Integration with existing tools via APIs/n8n
- Private deployment with complete data control
The support experience becomes faster, smarter, and still authentically human.